FAQ
Q: Can I add an item to my order after I check out?
A: No. Once an order has been submitted and checkout is complete, we are unable to add additional items to that order. If you need additional parts, please place a new order for the missing item(s). We appreciate your understanding.
Q: What are your on-line store hours?
A: We're available 8:00am-4pm (MST) Monday through Friday.
Q: What is a "VIN#" and where do I find it?
A: VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the driver’s side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
Q: Why do you need my VIN#?
A: Providing your VIN when placing your order; is your best assurance that the part you selected from our catalog is the part you'll need! Our internet staff will crosscheck the items that you selected for accuracy. The Vin# is necessary in identifying the correct parts for a particular vehicle. With the VIN#, we can identify each and every production option for all vehicles produced beginning with 1990-and-newer model years.
Q: Do you sell genuine Honda and Acura parts?
A: All parts are guaranteed to be new and factory original equipment (OEM) which are warrantied by the manufacture. Our parts and accessories are identical to those you would purchase from your local Honda or Acura dealership. However, we sell our parts & accessories at wholesale prices!
Q: Do you have my part in stock?
A: In addition to our on-hand inventory, we work with a network of multiple Honda & Acura part centers across the country which enable us to fill special order parts and ship these orders within 3-5 days. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Q: Can I add to my order after it has been placed?
A: Yes, you can add to an order up until the time it is shipped and no longer in our possession. To expedite additional items, please call us to add these additional items to you order.
Q: Can I cancel an order after it has been placed?
A: Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
Q: How long before my order ships?
A: Parts or accessories that are in stock will ship within 2-3 business days. If any part(s) on your order are required to be "special ordered" it will usually require an additional 24-72 hours to receive from our Honda or Acura part center. In cases of an emergency part(s) need, we suggest that you contact us prior to placing your order. This way, we can mutually decide the best course of action for your order!
Q: Which payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, Discover and American Express. We also honor payments thru PayPal!
Q: Which method of shipping do you use?
A: We utilize FedEx for both "Ground and Express Overnight" shipments. Customers should contact us by phone to request Federal Express 1 or 2 day shipping for their orders! Our preferred method of shipping are USPS (Post Office) and FedEx Ground. Both provide excellent service, are extremely reliable and very reasonably priced.
Q: What if I need my part faster?
A: Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 2PM MST. Additional shipping charges may apply.
Q: What is your return policy?
A: See Return Policy