Q: What are your on-line store hours?
A: We're available 8:00am-5pm (MST) Monday through Friday.
Q: What is a "VIN#" and where do I find it?
A: VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the driver’s side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
Q: Why do you need my VIN#?
A: Providing your VIN when placing your order; is your best assurance that the part you selected from our catalog is the part you'll need! Our internet staff will crosscheck the items that you selected for accuracy.The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.
Q: Do you sell genuine OEM parts?
A: All parts are guaranteed to be new and factory original equipment which are warrantied by the manufactures. Our parts and accessories are identical to those you would purchase from your local Honda or Acura dealership. However, we sell you these "Original Equipment" Parts & Accessories at wholesale prices!
Q: Do you have my part in stock?
A: In addition to our on-hand inventory, we work with a network of multiple Honda & Acura warehouses across the country which enable us to fill Special Order Parts Or Accessories and ship these orders within 3-5 days. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Q: Can I add to my order after it has been placed?
A: Yes, you can add to an order up until the time it is shipped and no longer in our possession. To expedited additional needeed items, please call us to add these additional items to you order.
Q: Can I cancel an order after it has been placed?
A: Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
Q: How long before my order ships?
A: Parts or Accessories that are in stock will ship the same day or the next business day! If any parts on your order are required to be "special ordered" it will usually require an additional 24-72 hours to receive from our Honda or Acura factory. In cases of an emergency parts need, may we suggest that you contact us prior to placing your order. This way, we can mutually decide the best course of action for your order!
Q: Which payment methods do you accept?
A: We accept all major credit cards Visa, MasterCard, Discover and American Express. We also honor payments thru PayPal!
Q: Which method of shipping do you use?
A: We utilize FedEx for both "Ground and Express Overnight" shipments. Customers should contact us by phone to request Federal Express 1 or 2 day shipping for their orders! Our preferred method of shipping are USPS (Post Office) and FED EX Ground. give excellent service, are extremely reliable and very reasonably priced.
Q: What if I need my part faster?
A: Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 2PM CST. Additional shipping charges may apply.
Q: What is your return policy?
A: We understand that sometimes, for whatever reason, the part you needed yesterday is no longer needed today. So, for that reason, our return policy states that, WE TAKE BACK ANYTHING WE SELL with the exception of hazardous items (airbags, seatbelts, etc.). We simply ask for a couple of common courtesies. We cannot take back used, installed or tried parts. All hazardous items are non-returnable. Returned parts must be resalable and in their original packaging. Return request need to be within 30 days of receipt. You will need a Return Goods Authorization (RGA) number from us, and also your order reference number. This information will allow us to inspect the part and credit the correct account in a timely manner when we receive your returned goods. We’d ask that you contact us via email us at email@example.com to arrange for any returns and obtain a Return Goods Authorization number. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria. There is a 15% re-stocking fee charged against all returned parts.